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From The World Bank Group: Voices of the Poor


 Introduction

 Income Poverty

Social Indicators:

  What the Poor Say

The Good Life and the Bad Life

What Makes the Good Life

Trends and Traps

Four Problems with the System:


What the Poor Say

Four Problems with the System

You grow up in an environment full of diseases, violence and drugs… you don’t have the right to education, work or leisure, and you are forced to "eat in the hands of the government"…so you are easy prey for the rulers. You have to accept whatever they give you. A young woman, Padre Jordano, Brazil

A person doesn’t have the strength or power to change anything, but if the overall system changed, things would be better. Bosnia.

Poor people describe four pervasive and systemic problems that affect their lives adversely almost everywhere: corruption, violence, powerlessness, and insecure livelihood.

 

Corruption

There is much bitterness, especially in the thought that any opportunities that may come will be taken by the rich and they could never find a "wasta" or middleman to enable them to find a better or more permanent job. If they have a right, they cannot take it because they cannot afford a lawyer. If the poor go to the police station to accuse a richer man, he is afraid: "my accusation may turn out in the favor of the rich and against me. But if we are equal, I may have justice." Dashour Village, Egypt.

I worked six years in a company that did not pay me correctly. So I sued them and they threatened to kill me. I had to hide. Sacadura Cabral, Argentina.

Corruption is a core poverty issue, not just a problem affecting high levels of governments and business. The studies reveal how pervasive low-level corruption and lack of access to justice and protection affect poor people’s lives -- the problems of corruption, "connections," and violation of basic human rights with impunity were voiced repeatedly. In Ecuador, the poor in Chota said, "the government should make sure the congressmen do not steal." In Uzbekistan, bribes to get a job were standard: "a friend told me to get a position, one must pay 25 thousand. I could not afford it, so I went back to pulling a cart in Tashkent." In India, poor women spoke of having to bribe forest officers for each bundle of firewood they collected and railway policeman for coal dust they gathered from railway tracks. In Bangladesh, the poor said, "nobody can count on the judgment of the commissioner since he does not work for the poor and his bias is with the landlord." In country after country, and community after community, poor people spoke of corruption in the distribution of seeds, medicines and social assistance for the destitute and vulnerable; corruption in getting loans; corruption in getting teachers to teach; corruption in customs and border crossings; corruption in the construction of roads; corruption in getting permission to move in and out of cities or stay in certain areas; corruption in street and market trading; and corruption in identity cards. In many places, the poor reported having to pay managers, hooligans and the police "protection" money to save themselves from the worst forms of harassment, theft and abuse.

Even humanitarian assistance is often waylaid when channeled through corrupt state systems. In Bulgaria, people reported that secondhand clothes destined for the poor were sold by doctors and nurses to shops. To overcome problems of this type, some NGOs hire a local representative to be responsible for distribution of humanitarian aid. But according to the poor this can in fact be worse still, because the local representative distributes the goods received from overseas selectively, twice a year, and then immediately films the occasion to send a report back to the donors. The Bulgarian poor had a simple remedy: they suggested that the donors’ names and addresses be announced at the time of distribution, so that recipients could send their comments directly to the donors.

In many countries, poor people’s access to justice and courts is a distant dream because of lack of information, distance from the courts, and a strong belief (based on experience) that only money buys justice. In Uzbekistan, a man said, "you have to pay the lawyer, the judge and the prosecutor. I have gone through it myself." Since the poor lack money and too often are dependent on those who violate their rights, they cannot "afford justice." Almost everywhere, justice through political representation was laughed at and comments were frequent about the "seasonal" memory of parliamentarians. In Egypt, people said, "when they reach their seats the parliamentarians forget us."

All this said, there were also heart-warming even if few examples of public officials who refused the temptations of corruption. In Ozerny, Russia, poor people spoke with great respect for a local nurse whom they described as a "valuable institution": "You can go to her at any time - she will never refuse to make a shot, or give advice about how to treat something… Her advice is listened to much more than the local doctor’s who is often criticized for lack of professionalism and for indifference…She is a good example of how shortages of medicines and lack of financing don’t mean the impossibility to help." In Jamaica, the poor praised the female Superintendent of Police in charge of Constant Spring Police Station. "Anyone can have access to the Superintendent in charge of Constant Spring Police Station. If you have a complaint you just walk in and ask to see her and they just send you upstairs to see her. She will call up the officer and deal with him."

Next: Four problems with the system: Violence, Civil Conflict and Public Safety